Start with a specific situation
You do not need a finished process map or a technology choice. An everyday example helps: information copied between systems, requests without follow-up or a decision that always depends on the same person.
- What happens
- Describe a task or step that needs attention, from the beginning to the point where it becomes difficult.
- Who is involved
- Tell us which teams and tools are involved, without sending customer data or confidential documents.
- What you want to change
- Explain which outcome matters to the operation and what you have already tried to achieve it.
Your message goes through WhatsApp
The form on this page prepares a message for A1's WhatsApp: +55 14 98834-4267. You review the text and send it in WhatsApp itself. Opening the conversation does not confirm a meeting or purchase a process assessment.
If you prefer, open WhatsApp directly and explain the situation in your own words.
The next step depends on the context
Once we understand the need, we assess whether it makes sense to explore further and which information will be required. A proposal describes the process to be assessed, the deliverables and the terms of the work. Implementation, where recommended, has its own scope.